Refund Policy

Return & Refund Policy

At MotherlyPicks, we aim to provide a smooth and reliable shopping experience. Please read our policy carefully before placing an order.

Damaged Product Refund Eligibility

Refunds or replacements will only be initiated if the product is received physically damaged at the time of delivery.

Requests received after 24 hours of delivery will not be eligible for a return, replacement, or refund.

To be eligible for a refund or replacement:

  • The package must show visible damage before opening
  • The customer must record a clear unboxing video starting before opening the package
  • Clear visual proof of the damaged product and packaging must be provided

Without proper visual proof, no refund, return, or replacement request will be accepted.

Exchanging Policy: All exchanging products will be delivered within 5 business days.

Replacement Policy: All Replacing products will be delivered within 5 business days.

Non-Returnable Situations

We do not offer returns, refunds, or exchanges for:

  • Change of mind
  • Minor color/design variations
  • Incorrect expectations about the product
  • Used products
  • Orders refused at delivery
  • Damage reported without valid visual proof
  • Requests made after the package has been opened without recording proof

Reporting a Damaged Order

If your order arrives damaged, please contact us within 24 hours of delivery at:

📩 support@motherlypicks.in

Include:

  • Order number
  • Photos/videos of the package
  • Clear unboxing video proof

Our team will review the request and respond accordingly.

Refund Processing

If your refund request is approved after verification, the refund will be processed to the original payment method within 7–10 business days.

Processing time may vary depending on your bank or payment provider.

Contact Us

For any support regarding your order:

📩 support@motherlypicks.in